Product Return/Refund & Cancellation Policy

General guidelines for return / cancel / refund a product

  1. For cancel an order user have to login using user registered email id and password. There will be cancel order option on my-account section. User can cancel order only if order is in pending status. If status changed to processing, user cannot cancel an order.  

  2. For return a product, user must contact us at info[at]spogprint[dot]com or via Tel: +971 555872287 . Inspect your product once received it. If any damages contact us within 3 days.

  3. Return / cancel / refunds are take upto (4) weeks of processing.

For Return

  1. User can return the product within 3 days of receipt. But item should be unused and in the same condition that you received it.

  2. we replace products only for the mistakes happened form our side like, if the product have any damages that related to printing or damages occurred during shipping and delivery.

  3. For returning a product user should have a proof regarding the purchase.

For Refunding

  1. Once product return to us, we will inspect and communicate with user through email or phone for the further process.

  2. In the case of refund, we take the design cost, bank charges and shipping cost. Refund amount will repay to user account within 10 to 15 business days.



 

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